RETURN & EXCHANGE POLICY
Customers have 15 days from the date of purchase to request a refund and return your items. We will refund your full amount "Less The Shipping Cost". Keep in mind the Hard Water Hammocks can cost $300.00 - $500.00 to ship. Inflatables average $50.00 - $75.00 to ship.
Since your returned item will be resold, the product needs to be new, with the original packaging, with no scuff marks, dirt marks etc.. The customer is responsible for return shipping cost and any damage that might occur on the way back. Items will be inspected after being returned to insure they can be sold as new. If there is damage to the product, the refund will reflect the amount of damage. We have to take these case by case. If the damage is too extreme the item may not be accepted.
No returns or exchanges on any products that have been used.
Please email us if you would like to make a return. Sales@caribbeanwaterworks.com ​
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What To Expect When You Place Your Order:
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Order confirmation / receipt email
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Orders will typically ship one day after order is received not including weekends.
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Shipping confirmation email with a tracking number when order is shipped
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INTERNATIONAL SHIPPING
For international orders, you are responsible for all import duties and taxes you may incur. For more information about shipping and shipping costs, please e-mail us or call 863-967-9782.
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WATER HAMMOCK FREIGHT POLICY​
Delivery Note For (HARD PLASTIC ONLY) Water Hammocks:
Please note, someone must be home/present at the time of delivery to sign for the product. VERY IMPORTANT - Before the truck driver leaves you must look over the Water Hammock and note any damage with the driver if there is any damage. Once you sign for the Water Hammock you are releasing the Trucking company of any claims. If needed take clear wrapping off to inspect better.
For Residential deliveries, please allow 1-2 extra days for the trucking company to schedule delivery.​
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Disclaimer
For certain areas of California that incur extra taxes to ship into the area Free Shipping will not apply. If we get alerted there are extra taxes. We will need to get a freight quote to your area to see what the extra cost will be. Customer will be responsible for the extra cost. Pacific Palisades is one of these areas.
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SHIPPING NOTE: Please keep in mind the Water Hammock is a large item and it's not uncommon for them to get a few scratches along the way in shipping. If you get a scratch or two with a quick clean over the scratched area they usually disappear from site for the most part. Scratches will have no effect on the Water Hammocks performance. Water Hammocks are often dragged in and out of the water (up on docks and over rocky beaches) for years picking up small scratches along the way which is OK it is has no effect on them. Scratches are not noticeable when the Water Hammocks are out on the water. We do have a few quick easy tricks for helping with deep scratches if you would like them to disappear.